Please arrive five to 10 minutes early. The time can be used to discuss any health related changes or massage preferences. Late arrival may lead to shortened massage time without reduction in fees. Please let me know if you are going to be more than 15 minutes late. Otherwise, your appointment may be canceled.
If you need to make schedule changes or cancellations for any reason, please do so a day prior to your appointment. Cancellations made within the same day may lead to a 50% service cancellation fee. No refunds would be made for prepaid services. However, this fee may be waived due to extreme weather, emergencies, and unexpected illnesses.
If you have missed your appointment and not made any prior notification, you are responsible for the full-service fee. If you are using a gift card or have a prepaid session, this will be forfeited.
You are required to reschedule if you are not feeling well due to any contagious illnesses.
Inappropriate behavior is not tolerated. Suggestive comments, sexual innuendos, touching of a massage therapist in an inappropriate way, will result in the termination of the massage session and the client will not be allowed to return.